Shipping policy

Effective Date: 11/1/24

At ModProj, we are dedicated to providing a seamless shopping experience from order placement to delivery. Below are the details of our shipping policy:

1. Processing Time

• Order Processing: All orders are processed within 3-5 business days. Custom or made-to-order items may require additional processing time, which will be noted on the product page.
• Business Days: Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Rates and Delivery Estimates

• Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items and the shipping destination. Shipping charges will be displayed at checkout.

Delivery Timeframes:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day

• International Shipping: Delivery times for international orders vary by destination. Please allow 10-20 business days for international shipping.

3. Shipping Carriers

We use trusted carriers such as UPS, FedEx, and USPS to ensure your package arrives safely and on time. The carrier used will depend on the shipping method selected and the destination.

4. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track the status of your shipment on the carrier's website.

5. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery. 
• International Shipping: Some products may not be eligible for international shipping due to size, weight, or destination restrictions.

6. Shipping Delays

While we strive to ensure timely delivery, there may be occasions when shipping delays occur due to factors beyond our control, such as severe weather, natural disasters, or carrier delays. We appreciate your understanding in these instances.

7. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us immediately at modprojstudios@gmail.com with your order number and photos of the damage. We will arrange for a replacement or refund. 
• Lost Packages: If your package is lost in transit, please contact us at modprojstudios@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order.

8. Contact Us

For any questions or concerns about our shipping policy, please contact us at:

• Email: modprojstudios@gmail.com

Thank you for choosing ModProj. We appreciate your business and are committed to delivering your orders safely and efficiently.